Privacy Policy

Real Estate Diamonds ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, enroll in our courses, use our tools, or participate in our community (collectively, the "Services").

This Privacy Policy applies to all users of our Services. By using the Services, you consent to the data practices described in this policy. If you do not agree with these practices, please do not use the Services.

We collect several types of information to provide and improve our Services:

• Personal Information: Your name, email address, phone number, mailing address, and date of birth when you register, enroll, or contact us.
• Account Information: Login credentials, subscription status, billing cycle, and enrollment records.
• Payment Information: Billing details processed securely through our payment provider. We do not store full credit card numbers on our servers.
• Profile & Community Data: Profile information, posts, comments, messages, deal submissions, and other content you create within the community.
• Usage Data: Information about how you interact with our Services, including course progress, lesson activity, quiz scores, pages visited, time spent, device type, IP address, and browser information.
• Identity Verification Data: If you submit identity verification documents (e.g., government ID, selfie), these are used solely for verification purposes.

We use the information we collect for the following purposes:

• To create and manage your account and provide access to the Services.
• To process payments, manage subscriptions, and handle billing.
• To deliver course content, track progress, and issue certificates.
• To facilitate community interactions, messaging, and group features.
• To provide coaching, deal analysis, and premium services you request.
• To send important account notifications, updates, and service announcements.
• To monitor and enforce community guidelines, trust and safety policies, and acceptable use terms.
• To improve our Services, develop new features, and analyze usage patterns.
• To comply with legal obligations and protect our rights and the rights of others.

For users in the European Economic Area (EEA), we process your personal data under the following legal bases: (a) your consent; (b) performance of a contract (providing the Services you requested); (c) compliance with legal obligations; and (d) our legitimate interests in operating and securing our business, where those interests do not override your rights.

We use cookies and similar tracking technologies to enhance your experience, analyze traffic, and understand how you use our Services. Cookies are small data files stored on your device.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of some features of our Services.

We do not sell your personal information. We may share your data with the following categories of recipients:

• Service Providers: Third-party vendors that support our operations (e.g., payment processing, email delivery, hosting, analytics, video conferencing). These providers are contractually bound to protect your data.
• Community Features: Certain profile information and content you post is visible to other community members as part of the Services.
• Legal Compliance: We may disclose information when required by law, court order, or to protect our rights, safety, or property.
• Business Transfers: In the event of a merger, acquisition, or asset sale, information may be transferred as part of that transaction.

We implement reasonable technical, administrative, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We use encrypted connections (SSL/TLS) for data transmission and restrict access to personal information to authorized personnel only.

We retain your personal information for as long as your account is active or as needed to provide the Services. We also retain data as necessary to comply with legal obligations, resolve disputes, and enforce agreements.

When you request account deletion, we will remove or anonymize your personal data within a reasonable timeframe, subject to any legal retention requirements.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data ("right to be forgotten").
• Restriction: Request that we restrict the processing of your data.
• Portability: Request a machine-readable copy of your data for transfer to another service.
• Objection: Object to certain types of processing, such as marketing.
• Withdraw Consent: Withdraw consent for processing that relies on consent at any time.

To exercise any of these rights, please contact us at info@rei-diamonds.com. We will respond within the timeframe required by applicable law.

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us, and we will promptly delete it.

Your information may be processed and stored in the United States or other countries where our service providers operate. If you are accessing our Services from outside the United States, you consent to the transfer of your data to the United States, which may have different data protection laws than your jurisdiction.

We maintain trust profiles, trust scores, and moderation records to promote a safe and authentic community. This includes records of verified actions, reports, and violations. Trust-related data is used to assess account standing and community safety and is not shared publicly beyond what is displayed in your community profile.

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Your continued use of the Services after changes are posted constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at info@rei-diamonds.com or (833) 277-7267, extension 6203. Our mailing address is 31 Mountain Springs CV, Dallas, GA 30157.